EirGrid Plc.

The Oval
160 Shelbourne Road
Dublin 4
D04 FW28

Main Reception: +353 (0)1 677 1700

Fax: +353 (0)1 661 5375

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Castlereagh House
12 Manse Road

Main Reception: +44 (0)28 90794336

Fax: +44 (0)28 90707560

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Press Enquiries

Press Office

Please use the details below to contact our press office.

The press office is open from Monday – Friday between 08:00 - 18:00.

If you have a non-media related query, please see our general contact details.

028 9070 7561  | +44 (0)74 424 15831

Making a GDPR Request

The General Data Protection Regulation (GDPR) came into effect on 25 May 2018. It replaces the current data protection law in Northern Ireland and the rest of the EU. GDPR relates only to ‘Personal Data’. You can request access to the data we hold on you using our “Subject to Access Request” procedure. To find out about this procedure, click here.

Our Stakeholder Complaints Process

We are committed to engagement with all stakeholders in a courteous, clear, fair, accessible and respectful way. If we fall short, tell us. We will then seek to resolve the issue as fairly and quickly as possible. Complaints are welcome, and will be handled confidentially.

We would be grateful if you could provide as much detail as possible to allow us to assess and respond to your complaint as quickly and effectively as possible. Once we receive your complaint we will acknowledge receipt, investigate without hesitation and contact you directly to let you know how we propose to resolve the issue.

You can also submit your complaint by completing this form and returning to info@soni.ltd.uk.

For issues relating to commercial transactions (if you are an electricity generator, supplier, large demand user, interconnector trader etc.), we have a specific business/industry customer complaints policy which you will find here.

If you are a landowner affected by one of our grid development projects, the SONI landowner charter, outlining all our commitments to you, is available here.