EirGrid Plc.

The Oval
160 Shelbourne Road
Ballsbridge
Dublin 4
D04 FW28
Ireland

Main Reception: +353 (0)1 677 1700

Fax: +353 (0)1 661 5375

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SONI Ltd.

Castlereagh House
12 Manse Road
Belfast
BT6 9RT

Main Reception: +44 (0)28 90794336

Fax: +44 (0)28 90707560

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Other Offices

Armagh Information Centre

Opening hours: 10am-4pm every Wednesday

16 Russell Street
Armagh BT61 9AA

Phone: 028 37527028

Email: armaghoffice@soni.ltd.uk

Meetings can also be arranged by appointment

 

 

 

Making a GDPR Request

The General Data Protection Regulation (GDPR) came into effect on 25 May 2018.  It replaces the current data protection law in Northern Ireland and the rest of the EU. GDPR relates only to ‘Personal Data’. You can request access to the data we hold on you using our “Subject to Access Request” procedure. To find out about this procedure, click here

Our Stakeholder Complaints Process

We are committed to engagement with all stakeholders in a courteous, clear, fair, accessible and respectful way. If we fall short, tell us. We will then seek to resolve the issue as fairly and quickly as possible. Complaints are welcome, and will be handled confidentially.

We would be grateful if you could provide as much detail as possible to allow us to assess and respond to your complaint as quickly and effectively as possible. Once we receive your complaint we will acknowledge receipt, investigate without hesitation and contact you directly to let you know how we propose to resolve the issue.

You can also submit your complaint by completing this form and returning to info@soni.ltd.uk.

For issues relating to commercial transactions (if you are an electricity generator, supplier, large demand user, interconnector trader etc.), we have a specific business/industry customer complaints policy which you will find here.

If you are a landowner affected by one of our grid development projects, the SONI landowner charter, outlining all our commitments to you, is available here.